Our customer is a leading Russian ticketing system provider. It has 1000+ ticketing offices in 20 biggest Russian cities, such as Moscow, St. Petersburg, Nizhny Novgorod, Yekaterinburg, Kazan, Chelyabinsk, Perm, Ufa, Rostov-on-Don and Sochi.
The business area is providing tickets sale and access control for theatre, cinema, concert, sport, musical and other entertainment events. Customer’s software is a client-server solution that manages all processes in the ticketing lifecycle. The company sells tickets in its own ticketing offices and points of sale, through the website and through partners’ networks.
One of the customer’s client is Bolshoy Ice Dome, which has its own access control system with 32 turnstiles installed around the stadium.
Initially, the access control system for the stadium was implemented for the 2014 Winter Olympics and it had not been integrated with the ticketing software which operates the current sport and entertainment events. The access control system did not contain a software part and had only low-level network interface available for the integration.
The challenge was to integrate the access control system of the stadium with the customer's ticketing system remotely using existing low-level network interface.
Another challenge was the requirement of the security department of Sochi Olympic Park to perform the integration under very tight deadlines.
To meet the deadlines and reduce the cost of the solution, it was decided to implement the solution remotely, without visiting the stadium in Sochi.
The process of implementation was separated into several phases:
Our team and the stadium stuff performed debugging and functional testing together. Arcadian employee was testing the component remotely communicating via Skype with another person in the stadium who ran tests scanning barcodes on live turnstiles.
The stress test was done at a live event of the Kontinental Hockey League championship. The stress tests passed successfully with about 10 000 fans passing through all 32 turnstiles in approximately one hour.
All turnstiles in the stadium check the ticket barcodes online and either allow access by opening the lane and showing the green light or reject showing the red light, displaying the reason for rejection.
The integration of two systems was done with low cost and under an extremely tight deadline. Since then, the system has been working stably serving all events at the stadium.
The system fits all the requirements from the security department of Sochi Olympic Park.